We are committed to ensuring customer satisfaction by offering high-quality products and value-driven service. We understand that, on occasion, you may require assistance with returns or refunds. Below is our policy outlining the conditions and process.

Eligibility for Refunds or Returns

We accept requests for refunds or returns under the following conditions:

• Damaged or Defective Products: If your item arrives damaged or is defective, it is eligible for a replacement or refund.
• Incorrect Orders: If you receive the wrong product, we will gladly replace it with the correct item or issue a refund.
• Unopened Products: All returns must be in original, unopened packaging to be eligible for a refund or exchange.

Non-Returnable Items:

Please note that due to health and safety regulations, the following products are not eligible for returns or refunds:

• Opened or used products.
• Perishable items, including edibles.
• Any products not purchased directly from Blaze Zone Exotics.

Return Process

To ensure a smooth return experience, follow these steps:

1. Contact Our Customer Support Team

Notify us within 7 days of receiving your order to report an issue. You can reach us using the contact information provided below. Provide details such as your order number, the product(s) in question, and the issue encountered.

2. Product Inspection

Upon receiving your approved return, we will inspect the product to confirm it meets the refund or exchange conditions outlined above.

3. Resolution

• • For eligible returns, refunds will be issued to the original payment method within 5-7 business days after inspection.
  • If you requested an exchange, the replacement product will be shipped upon approval of the return.

Conditions and Restrictions

• All returns must be accompanied by the original receipt or proof of purchase.
• Refunds and returns are limited to items purchased through Blaze Zone Exotics.
• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
• Refund and return policies are subject to state laws governing the sale of cannabis products.

Contact Us

Our team is here to help! For any concerns or to initiate a return, please contact us at:

Email: info@blazezoneexotics.com

Address: California, USA

We appreciate your business and are dedicated to ensuring you have a positive experience with Blaze Zone Exotics. Thank you for choosing us for your cannabis needs!